Frequently Asked Questions

🌐 General

No account is needed for free assets. However creating an account helps you track your purchases, manage your downloads, and stay updated on new releases.

Q1: What is GoMedia Loop?

GoMedia Loop is a premium digital assets platform offering ready-to-use videos, game and project audio, clipart designs, and creator bundles — all royalty-free and instantly downloadable for your creative projects.

Q2: How do I download my products?

Simply browse our store, select the product you want, and click the Download button. All products are available for instant access after purchase.

Q3: Do I need an account to download?

No account is needed for free assets. However, creating an account helps you track your purchases, manage your downloads, and stay updated on new releases.

📄 Licensing & Usage

📄 Licensing & Usage

Absolutely! All GoMedia Loop products come with a commercial license and can be used in ads, videos, games, apps, and any project where you earn money.

Q5: Do I need to credit GoMedia Loop when using the assets?

Credit is not mandatory but always appreciated. Please check the license information included with each product to confirm.

Q6: Are the assets copyright-free?

Yes. All products labeled royalty-free are safe to use without copyright claims, as long as you follow the included license terms.

Q7: Can I use these assets on YouTube, Instagram, TikTok, or ads?

Yes! All GoMedia Loop assets are optimized for social media platforms including YouTube, Instagram, TikTok, Twitch, and online ads. Always ensure the license allows commercial use if you plan to monetize.

📦 Product Delivery

Q8: My payment was charged but I didn't receive my product. What should I do?

The system usually processes delivery automatically. Please check your email inbox and spam folder. If still not received, check your Order History after logging in. If the issue persists, contact our support team at support@gomedialoop.com

Q9: Can I get a refund on a digital product?

Refunds are only possible if the product file has not been downloaded or accessed yet, or if the file is corrupted or invalid. Please refer to our Refund Policy for full details.

Q10: I received an error when accessing my product. What should I do?

Make sure your download link has not expired. Try logging out and back in, then recheck your order history. If the problem continues, contact our support team with screenshots and your order details.

💳 Payments

Q11: How can I pay with a credit or debit card?

Select your products, go to checkout, and choose Credit or Debit Card. Enter your card details including Visa, MasterCard, or Maestro and complete your payment. This method is accepted internationally.

Q12: Why was my payment not processed?

This can happen due to browser settings or payment provider issues. Try the following — use incognito mode or a different browser, clear your cookies, or disable VPN and AdBlocker, then try again.

Q13: My payment was declined. What should I do?

Common reasons include incorrect card details, insufficient funds, or online transactions not being enabled on your card. Verify all card information, ensure international payments are allowed, or try paying via PayPal. If the problem continues, contact your bank directly.

Still have questions? Contact us at contact@gomedialoop.com and our team will get back to you within 24–48 business hours.