Last Updated: February 16, 2026

Please read this Refund Policy carefully before making a purchase. By completing a purchase on GoMediaLoop.com, you agree to all terms outlined below.

ALL DIGITAL PRODUCTS ARE NON-REFUNDABLE ONCE THEY ARE ACTIVATED, REDEEMED, DOWNLOADED, OR ONCE A PRODUCT KEY IS VIEWED.

This rule is strict and final.

This includes (but is not limited to):

- Downloading or accessing the digital product

- Activating or redeeming a license or key

- Viewing or revealing a product key (including bonus or beta keys)

- Keyless or automatic redemption

- Any form of digital delivery where access has been granted

👉 Once access is granted, the product is considered delivered and cannot be returned or refunded.

GoMediaLoop sells digital media assets and software products, including:

- Audio files (music tracks, sound effects, audio loops, beats)

- Video content (stock footage, video clips, motion backgrounds)

- Animation files (motion graphics, animated elements, visual effects)

- Cartoon illustrations and character designs

- Animated GIFs for digital and social media use

- High-resolution images and graphic assets

- Software products (creative tools, plugins, templates, applications with license keys)

All products are digital goods delivered electronically. We do not sell or ship physical products.

A refund or store credit may be reviewed only if ALL of the following conditions are met:

✓ The refund request is submitted within 24 hours of purchase

✓ The product has NOT been activated, redeemed, downloaded, or accessed

✓ No product key, license, or code has been viewed or revealed

✓ The request is made more than 24 hours before a product's release or preload period (if applicable)

✓ The request complies with vendor rules and platform policies

⚠️ All refund requests are reviewed case by case and are not guaranteed.

Refunds will NOT be issued if:

❌ The product was activated, redeemed, downloaded, or accessed

❌ Any product key or digital code was revealed

❌ The request is based on a change of mind or accidental purchase

❌ The request is made within 24 hours of release or preload

❌ The product is a digital key, gift card, or gaming product

❌ The purchase was made during a sale or promotion (unless required by law)

❌ You lack technical skills to use the product (user error)

❌ Your system doesn't meet stated requirements (compatibility issues disclosed before purchase)

❌ You simply decided you don't like the product after accessing it

❌ You found a similar product elsewhere after downloading

Digital goods cannot be returned once delivered.

Can I return a product key and receive a refund?

A product key may be eligible for a refund only in these two cases:

1. The product key has NOT been viewed or displayed

2. There is an issue with the key itself, such as:

- The key is invalid

- The key was already used before delivery

These cases require verification and are reviewed individually.

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I already viewed the key — can I return it?

No.

Once a key is viewed or revealed:

- It is considered fully delivered

- Sellers cannot revoke, deactivate, or reissue the key

- A refund is not possible under any circumstances

GoMediaLoop operates as a digital marketplace, not a publisher. Viewed keys cannot be reused or resold.

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What if my key does not work?

If you experience an issue with a purchased key, contact Customer Support immediately with proof.

Support Channels:

💬 Live Chat: via the chat widget on gomedialoop.com

📩 General inquiries: contact@gomedialoop.com

💳 Payment-related questions: support@gomedialoop.com

Please include:

- Order ID

- Product name

- Screenshot or error message

- Detailed description of the issue

File Corruption or Defects (7-Day Review Period)

If a downloaded file (audio, video, animation, image) is corrupted or defective:

Requirements for consideration:

- Report within 7 days of purchase

- Provide evidence (screenshots, error messages)

- The product has not been successfully used in any project

- Allow us reasonable time to provide a working replacement

We will first attempt to:

1. Provide a corrected or working file

2. Offer an alternative product of equal value

3. Issue store credit

Full refund considered only if replacement fails.

If you accidentally purchased the wrong product:

Eligibility:

- Contact us within 24 hours of purchase

- You have NOT downloaded or accessed the product

- You have NOT viewed any product keys (if applicable)

Requirements:

- Email: support@gomedialoop.com

- Subject: "Wrong Product - Order #[NUMBER]"

- Explain which product you intended to purchase

- Provide order number

Resolution:

- Exchange for intended product (if price is same)

- Store credit for price difference

- Refund (only if not downloaded/accessed)

If you accidentally purchased the same product twice:

Eligibility:

- Contact us within 30 days of duplicate purchase

- Provide both order numbers

- Proof of duplicate transaction

Resolution:

- Refund of the duplicate purchase only

- Original purchase remains valid

If payment was processed but you did not receive download access:

Steps to take:

1. Check your spam/junk folder for download emails

2. Check your account dashboard for download links

3. Wait 48 hours for technical resolution

4. Contact support@gomedialoop.com with order number and payment confirmation

Refund or redelivery will be provided if issue persists beyond 48 hours.

If a product is significantly different from what was advertised:

Eligibility:

- Report within 7 days of purchase

- Provide specific details of misrepresentation

- Include comparison screenshots or evidence

- Product must not have been extensively used

Resolution determined case-by-case.

PayPal & Digital Product Refunds

Buyer Protection (PayPal):

PayPal offers Purchase Protection for digital products. Buyers may file a claim for:

- Item Not Received

- Significantly Not as Described

Claims must be filed within 180 days of the transaction.

Seller Protection Limitations:

PayPal does not provide Seller Protection for digital goods. In the event of a dispute, we may submit evidence such as:

- Proof of delivery or download link

- Access or download timestamps

- Records showing key disclosure

- Customer communication history

If delivery or access is confirmed, the transaction is considered successfully completed.

Important PayPal Exclusions:

- Gift cards and gaming products have limited or no PayPal reimbursement

- These products are strictly non-refundable once delivered

PayPal Fee Policy:

Please note:

- PayPal seller fees are non-refundable

- Fees are not returned even if a refund is issued

- This is one reason refunds are strictly limited

PayPal Time Limit:

- PayPal refunds cannot be processed after 120 days from the purchase date

Stripe, Credit Cards, and Other Methods:

- Transaction fees are non-refundable

- Currency conversion fees are non-refundable

- Refunds issued to original payment method only

- Processing time: 5-10 business days

- Your bank may take additional time to post the credit

If you reside in the European Union, EU Consumer Protection laws may apply.

You may have the right to withdraw from your purchase within 14 calendar days from the day after the date of purchase (the "Cooling-Off Period").

Important Conditions:

You lose your right of withdrawal if:

- You start downloading the product

- You access the digital content

- A product key or license is disclosed

- The performance of our services has begun

For digital products and services, performance begins immediately after purchase confirmation.

To withdraw during the cooling-off period (before access or key disclosure):

- Contact Customer Support: support@gomedialoop.com

- If eligible, a refund will be issued

By completing your purchase and accessing the product, you explicitly agree to waive your 14-day withdrawal right.

Depending on your location, additional rights may apply:

Australia (Australian Consumer Law)

- Products must be fit for purpose

- Major failures eligible for refund or replacement

- Contact us if you believe ACL applies to your situation

United Kingdom

- Consumer Rights Act 2015 may apply

- Digital content must be of satisfactory quality

- Refund rights may apply in certain circumstances

Other Regions

- Local consumer protection laws may supersede this policy

- Contact support@gomedialoop.com to discuss region-specific rights

If you reside in the European Union, EU Consumer Protection laws may apply.

You may have the right to withdraw from your purchase within 14 calendar days from the day after the date of purchase (the "Cooling-Off Period").

Important Conditions:

You lose your right of withdrawal if:

- You start downloading the product

- You access the digital content

- A product key or license is disclosed

- The performance of our services has begun

For digital products and services, performance begins immediately after purchase confirmation.

To withdraw during the cooling-off period (before access or key disclosure):

- Contact Customer Support: support@gomedialoop.com

- If eligible, a refund will be issued

By completing your purchase and accessing the product, you explicitly agree to waive your 14-day withdrawal right.

Instead of refunds, we may offer:

1. Product Replacement

- Corrected or working version of defective file

- Alternative product of equal or greater value

- Different format or version (if available)

2. Store Credit

- Credit toward future purchases

- Valid for 12 months from issue date

- Non-transferable and non-refundable

- Can be used for any product on GoMediaLoop

3. Product Exchange

- Exchange for a different product

- Subject to availability

- Price difference may apply

4. Technical Support

- Help with downloading or installation

- Guidance on using the product

- Troubleshooting assistance

Before Download/Access (Within 2 Hours)

You may cancel your order if:

- You have NOT downloaded or accessed the product

- You have NOT viewed any product keys

- You contact us within 2 hours of purchase

How to cancel:

- Email: support@gomedialoop.com immediately

- Subject: "Order Cancellation - Order #[NUMBER]"

- We will process cancellation and issue full refund

After Download/Access

- Cancellations are NOT possible after download

- All sales are final once product is accessed

- Refer to exceptions above if technical issues exist

In rare cases, we may offer partial refunds:

- Product works partially but has some defects

- Minor issues that don't warrant full refund

- Bundle purchases where only one item has issues

- Determined case-by-case at our sole discretion

For bundle or package purchases:

- Refunds apply to entire bundle, not individual items

- Cannot refund single items from a discounted bundle

- If one item is defective, we'll replace that item only

- Partial refunds at our discretion for multiple defects

Products purchased during sales or with discount codes:

- Subject to same refund policy

- Must meet refund exception criteria

- Sale price does not affect eligibility

- Promotional codes/discounts are non-refundable

Items Marked "Final Sale":

- Non-refundable except for technical defects

- Clearly marked before purchase

- No exceptions

We reserve the right to:

- Deny refunds for suspected fraud

- Report fraudulent activity to authorities

- Ban users who abuse refund policy

- Pursue legal action for chargeback abuse

- Terminate accounts immediately

Fraud indicators include:

- Multiple refund requests for same type of product

- Downloading/viewing keys before requesting refund

- Using multiple accounts for purchases and refunds

- Chargeback disputes without contacting us first

- Pattern of "accidental purchases"

⚠️ IMPORTANT: Contact us BEFORE filing a chargeback

If you file a credit card chargeback:

❌ Your account will be immediately suspended

❌ Access to all purchased products will be revoked

❌ We will provide evidence to your bank/card company

❌ Future purchases may be permanently blocked

❌ You may be banned from the platform

Proper Process:

1. Contact support@gomedialoop.com first

2. Provide detailed explanation of the issue

3. Allow 7 business days for resolution

4. Only file chargeback if we're unresponsive or issue is unresolved

Chargeback Evidence We Provide:

- Download timestamps and IP addresses

- Key disclosure records

- Email communications

- Proof of product delivery

- Account access logs

Important: Receiving a refund does NOT allow continued use of the product.

Upon refund approval:

- You must delete all copies of the product

- You must cease any use of the product immediately

- License to use the product is terminated

- Continued use after refund is copyright infringement

- We may pursue legal action for unauthorized continued use

Non-Refundable Charges:

- Payment processor transaction fees

- Currency conversion fees

- Taxes paid (unless required by law in your region)

- Only the product price will be refunded

Currency:

- All prices in US Dollars (USD)

- Currency conversion by your bank may differ from purchase price

- Refunds issued in original transaction currency

- Exchange rate fluctuations are not our responsibility

Refund Request Review: 2-7 business days

Refund Processing (if approved): 5-10 business days

Bank Credit Posting: 3-5 business days (varies by bank)

Total Time: Up to 14-21 business days from request to bank credit

If you believe you qualify for a refund:

Step 1: Contact Support

Email: support@gomedialoop.com

Subject Line: "Refund Request - Order #[YOUR ORDER NUMBER]"

Step 2: Provide Required Information

- Your full name

- Order number

- Email address used for purchase

- Product name

- Detailed reason for refund request

- Evidence (screenshots, error messages, etc.)

- Have you downloaded/accessed the product? (Yes/No)

- Have you viewed any product keys? (Yes/No)

Step 3: Wait for Response

- Initial response: 24-48 hours (business days)

- Full review: 2-7 business days

- Complex cases may take longer

Step 4: Refund Processing (If Approved)

- Refunds issued to original payment method

- Processing time: 5-10 business days

- Notification sent via email

All refunds and store credits are issued solely at the discretion of GoMediaLoop and its vendors.

All decisions are final.

We reserve the right to:

- Approve or deny any refund request

- Determine appropriate resolution (refund, credit, exchange)

- Modify this policy at any time

- Make exceptions on a case-by-case basis

We reserve the right to update this policy at any time.

Changes are:

- Effective immediately upon posting

- Indicated by "Last Updated" date at top

- Applied to future purchases

- Previous purchases governed by policy at time of purchase

Check this page regularly for updates.

For refund requests, questions, or assistance:

📩 General Inquiries: contact@gomedialoop.com

💳 Payment-Related Questions: support@gomedialoop.com

💬 Live Chat: Available on gomedialoop.com (business hours)

Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM (EST/Your Time Zone)

Closed weekends and major holidays

Please include in all communications:

- Order number

- Email address used for purchase

- Detailed description of issue

- Supporting evidence (if applicable)

We are committed to:

- Fair and honest business practices

- High-quality digital products

- Legitimate refund claims will be honored

- Excellent customer service

- Protecting both customer and business rights

We expect customers to:

- Read product descriptions carefully before purchase

- Review system requirements

- Make purchases in good faith

- Report issues promptly and honestly

- Not abuse refund policy

To avoid refund situations:

✓ Read product descriptions thoroughly

✓ Check file formats and compatibility

✓ Review system requirements for software

✓ Look at preview images/samples

✓ Check license type (personal vs. commercial)

✓ Contact support with questions BEFORE purchasing

✓ Do not view product keys until ready to use

If a digital product is activated, redeemed, downloaded, accessed, or if a key is viewed, it is NON-REFUNDABLE.

Please review product details carefully before purchasing.

By completing your purchase, you acknowledge:

✓ You have read and understood this Refund Policy

✓ You agree to all terms stated herein

✓ You understand digital products cannot be "returned" once accessed

✓ Sales are final except for stated exceptions within timeframes

✓ You will contact support before filing chargebacks

✓ Refunds are at our discretion within stated criteria

✓ You waive the 14-day EU withdrawal right upon download (if applicable)

Situation | Timeframe | Requirements | Eligible?

-------------------------------------|-------------|-------------------------|----------

Product not downloaded/accessed | 24 hours | No access granted | ✅ Maybe

Wrong product (not accessed) | 24 hours | No download/key view | ✅ Maybe

Duplicate purchase | 30 days | Proof of duplicate | ✅ Maybe

Product not delivered | 48 hours | Proof of payment | ✅ Yes

Technical defect | 7 days | Evidence + not used | ✅ Maybe

Invalid product key | Any time | Proof + not viewed | ✅ Maybe

Product downloaded/accessed | N/A | Already delivered | ❌ NO

Key viewed/revealed | N/A | Cannot be revoked | ❌ NO

Change of mind | N/A | Personal choice | ❌ NO

User error/can't use | N/A | Not our issue | ❌ NO

Compatibility (disclosed) | N/A | Your responsibility | ❌ NO

This refund policy is designed to protect both customers and GoMediaLoop while maintaining fair business practices. We strive to provide exceptional digital products and customer service.

For questions or concerns, contact: support@gomedialoop.com

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END OF REFUND POLICY